D. MEMBER ASSISTANCE PROGRAM (APPLICABLE TO ALL MEMBERS AND DEPENDENTS)

The Member Assistance Program (“MAP”) is a free, confidential counseling and referral service designed to help Plan Participants and their households resolve personal problems that may be interfering with work or home life. This benefit, provided through PacifiCare Behavioral Health Plan (“PBH”), offers a variety of services to Participants.

The available MAP benefits provide a number of valuable resource and referral services, including child and elder care referrals, legal assistance and financial resources for debt management.

If you or a member of your household is facing an unfamiliar and difficult situation or you don't know where to turn -- you may contact PBH. You can talk to a licensed professional in person at no cost. You have up to 3 confidential visits to discuss the situation and develop solutions. The PBH counselor will seek to help you determine what resources you might need or help you or a family member get further treatment. You may access your behavioral health benefits for depression, anxiety, substance abuse or other similar concerns.

The array of resource and referral services offered by PBH include:

• Child and elder care referrals
• Personal and workplace stress/conflict resolution
• Broad-based community referrals
• Financial resources for debt management
• Legal resources and referral services
• Help finding schools and scholarship money for education

Telephone and Online Access:

If you would like to access your MAP benefit from PacifiCare Behavioral Health, you may call 24 hours a day, seven days a week toll free: (877) 225-2267. Furthermore, the PBH website offers a variety of self-help tools and resources to Plan Participants. To access information online, visit www.pbhi.com/labor.